Last updated: 21-08-2025

These Terms and Conditions govern all agreements, services, and transactions between VibeGAMES B.V. (“VibeGAMES”, “we”, “our”, or “us”) and the customer (“you”, “your”). By placing an order, you acknowledge that you have read, understood, and agreed to these Terms.

1. Ordering and Delivery

• 1. Orders may be placed via our website. Payment is not immediately required but must be completed before service activation.
• 2. Customers may cancel subscriptions at any time. Unless otherwise stated, services are non-binding.
• 3. Delivery times indicated on our website are estimates. Delays may occur due to stock shortages or technical circumstances.
• 4. If a server is out of stock, VibeGAMES will deliver within 8 calendar days. If delivery is not possible within this period, a full refund will be issued.
• 5. Custom orders (including specialised setups or configurations) are non-refundable due to setup costs.
• 6. VibeGAMES will make commercially reasonable efforts to maintain sufficient stock at all times.

2. Compute Services (Game Servers, VPS, and Dedicated Servers)

2.1 Acceptable Use

• 1. You must not use Compute Services for any unlawful purpose, including but not limited to: conducting or facilitating DDoS/DoS attacks; distributing or hosting child sexual abuse material; infringing copyrights or other IP rights; fraud; or any activity prohibited by applicable law.
• 2. Sending spam or unsolicited bulk messages is strictly prohibited.
• 3. Use of Compute Services as anonymising relays, open proxies, exit nodes, or for tunnelling traffic to external networks without our prior written consent is prohibited.
• 4. Cryptocurrency mining is not permitted on any Compute Service.

2.2 Security, Content, and Compliance

• 1. You are solely responsible for all content, data, and software hosted on your Compute Services and for complying with all applicable laws and third-party licence terms.
• 2. Upon lawful request or if we reasonably believe content or activity is illegal, harmful, or violates these Terms, we may remove content and/or suspend services.
• 3. You are responsible for securing your accounts and systems (e.g., passwords, SSH keys, updates, firewall rules).

2.3 Data and Backups

• 1. VibeGAMES is not liable for data loss. You are responsible for creating and testing your own backups.
• 2. Backups created via our Control Panel (if available for your product) are retained for a maximum of 2 months and then automatically deleted.
• 3. Where a service expires or is terminated, associated data may be permanently deleted 3 days after expiry/termination.

2.4 Resource Usage and Performance

• 1. VPS (shared resources): CPU and I/O are subject to fair use. Sustained high utilisation that adversely affects other customers is not permitted; we may rate-limit, throttle, or request remediation.
• 2. Game Servers: Resource availability may vary by slot size and selected plan. Third-party plugins, scripts, or mods may impact performance; support for such third-party code is not guaranteed.
• 3. Dedicated Servers (single-tenant): While resources are dedicated, network and upstream capacity remain subject to reasonable use and to our network policies.
• 4. We may take protective action to preserve platform stability (e.g., rate-limiting abusive processes, null-routing attack traffic, or applying automated mitigation).

2.5 Network and Abuse Mitigation

• 1. We may temporarily filter, rate-limit, or null-route traffic during attacks or abuse events to protect our network, other customers, and upstreams.
• 2. Recurrent or serious abuse may result in suspension or termination (see 2.7).

2.6 Service Lifecycle (Renewal, Suspension, Deletion)

• 1. If a service is not renewed by the due date, we may suspend it immediately.
• 2. If a service remains unpaid after suspension, we may permanently delete the service and all data 3 days after expiry.
• 3. If a product is out of stock at order time, we will deliver within 8 calendar days or issue a full refund if delivery is not possible within that period.

2.7 Suspension and Termination

• 1. We may suspend or terminate Compute Services (with or without notice) for: illegal activity; security risk; material breach of these Terms (including AUP violations); non-payment; or actions that jeopardise platform stability or other customers.
• 2. Illegal activity may result in immediate suspension; refunds are not provided for suspensions or terminations caused by your breach.

2.8 Software and Third-Party Support

• 1. We provide best-effort platform support for our infrastructure only.
• 2. We do not provide support for third-party applications, plugins, scripts, mods, or custom code, though we may offer general guidance at our discretion.
• 3. You are responsible for installation, configuration, and maintenance of any third-party software.

3. Support

• 1. Customers may request support via Discord or email at [email protected].
• 2. The standard (non-SLA) response time is within 24 hours, though responses are often faster.
• 3. Support is limited to services provided by VibeGAMES.
• 4. Support for third-party software is not included.

4. Refunds and Right of Withdrawal

• 1. By placing an order, you agree that refunds are only provided in accordance with this policy.
• 2. Downtime caused by external factors, including customer misconfiguration, does not qualify for refunds.
• 3. Customers must report technical issues via our Discord support channel and allow reasonable time for resolution.
• 4. Refunds will not be issued due to lack of technical knowledge or inability to configure services.
• 5. Approved refunds will be processed within 7 business days.
• 6. Right of Withdrawal (EU Customers): Under the EU Consumer Rights Directive, digital services normally come with a statutory 14-day withdrawal period. By purchasing and activating a service immediately, you expressly waive your right of withdrawal once service delivery begins.
• 7. Refunds must be requested directly via VibeGAMES. PayPal disputes or credit card chargebacks are not permitted as refund methods.
• 8. If a dispute or chargeback is initiated, VibeGAMES may immediately suspend and delete services.
• 9. Dissatisfaction or misuse does not entitle a customer to a chargeback. All issues must be handled via our official support channels.

5. Customer Responsibilities

• 1. Customers are fully responsible for the content they host on our services.
• 2. Illegal content or applications will be removed upon discovery or upon lawful request.
• 3. Customers must ensure compliance with all applicable laws and regulations.

6. Force Majeure

• 1. VibeGAMES is not liable for delays or failures caused by circumstances beyond our control, including but not limited to: natural disasters, war, riots, strikes, fire, flooding, power outages, network disruptions, supplier failures, or cyberattacks (including DDoS).

7. Credits & Donations

• 1. VibeGAMES offers a donation system allowing players to contribute to server costs.
• 2. For each €1 donation, customers receive 110 credits (€1.10 value).
• 3. Self-donations are prohibited.
• 4. Credits may only be used on the VibeGAMES website for purchasing or renewing services.
• 5. Credits are non-refundable and hold no monetary value outside the VibeGAMES platform.

8. Data Protection (GDPR Compliance)

• 1. Data Collection: VibeGAMES collects personal data necessary to provide services (e.g., name, email, payment details, IP addresses, and usage logs).
• 2. Legal Basis: Data is processed under Article 6 GDPR (performance of contract, legal obligations, and legitimate interests).
• 3. Data Use: Personal data is used for service delivery, billing, security, and customer support.
• 4. Third Parties: Data may be shared with payment processors, infrastructure providers, or legal authorities when strictly necessary. We do not sell personal data.
• 5. Storage Duration: Data is retained only as long as necessary for service provision, legal compliance, or legitimate business interests. Backups are deleted automatically after the retention period (see Section 2.3).
• 6. Customer Rights: Under GDPR, you have the right to access, rectify, erase, restrict, or object to processing of your personal data, as well as the right to data portability.
• 7. Data Requests: To exercise these rights, contact us at [email protected].
• 8. Security: We implement reasonable technical and organisational measures to protect personal data against unauthorised access, loss, or misuse.
• 9. Supervisory Authority: Customers in the EU have the right to lodge complaints with their national Data Protection Authority (Autoriteit Persoonsgegevens in The Netherlands).

9. Changes to Terms

• 1. VibeGAMES may update these Terms at any time.
• 2. Changes will be communicated via our Discord #announcements channel.
• 3. Continued use of services after changes take effect constitutes acceptance of the revised Terms.

10. Governing Law and Jurisdiction

• 1. These Terms are governed by the laws of The Netherlands.
• 2. Any disputes will be submitted to the competent courts of The Netherlands, unless mandatory consumer protection laws provide otherwise.
• 3. EU-based consumers may also submit disputes via the Online Dispute Resolution (ODR) Platform of the European Commission.